Terms of use

Terms of use

Last updated: April 14, 2024

 

Terms of use

Welcome to Aakash Fertility Centre & Hospital, a beacon of hope and excellence in the realm of reproductive healthcare. As pioneers in the field, we extend a warm invitation to explore our services designed to fulfill the cherished dream of parenthood. These Terms of Use are pivotal in ensuring a harmonious relationship between you, our esteemed users, and our institution. By embracing these terms, you embark on a journey guided by respect, trust, and mutual understanding.

Purpose of the Terms of Use:

Our Terms of Use serve as a guiding compass, delineating the rights, obligations, and expectations for both users and Aakash Fertility Centre & Hospital. They are crafted to foster a secure and transparent environment where every individual is empowered to make informed decisions regarding their fertility journey. Through these terms, we endeavor to uphold integrity, confidentiality, and accountability in all our interactions.

Acceptance of the Terms by Users:

By engaging with our services, you affirm your unequivocal acceptance of these Terms of Use. We urge you to review them diligently, as they form the cornerstone of our partnership. Your consent to abide by these terms signifies a commitment to mutual respect, adherence to policies, and acknowledgment of your responsibilities as a user of our services.

Description of Services:

Aakash Fertility Centre & Hospital stands as a beacon of hope, offering a comprehensive suite of fertility solutions tailored to your unique needs. Our spectrum of services encompasses a holistic approach to reproductive health, including:

• Consultation and Diagnosis: Our experienced fertility specialists provide personalized consultations and comprehensive diagnostic assessments to identify underlying factors impacting fertility.
• Assisted Reproductive Technologies (ART): We harness cutting-edge ART techniques, including in vitro fertilization (IVF), intrauterine insemination (IUI), and intracytoplasmic sperm injection (ICSI), to optimize the chances of conception.
• Fertility Preservation: We offer advanced fertility preservation options for individuals facing medical treatments or life circumstances that may compromise their reproductive capacity.
• Surrogacy Services: For individuals or couples seeking alternative pathways to parenthood, our surrogacy program offers compassionate guidance and support throughout the surrogacy journey.
• Preimplantation Genetic Testing (PGT): Our state-of-the-art PGT services enable the screening of embryos for genetic abnormalities, enhancing the success rates of fertility treatments and facilitating informed family planning decisions.
• Andrology Services: Our specialized andrology services cater to male reproductive health, offering diagnostic evaluations, sperm analysis, and treatments for male factor infertility.
• Psychological Counseling and Support: We recognize the emotional challenges inherent in the fertility journey and provide comprehensive psychological support services to nurture emotional well-being and resilience.

Limitations or Restrictions on the Services:Clinical Eligibility: Certain fertility treatments may be contingent upon specific medical criteria or pre-existing health conditions.

• Resource Availability: Availability of resources, technology, or expertise may influence the scope or timing of certain services.
• Legal and Ethical Considerations: Our services operate within the framework of legal and ethical guidelines, respecting the rights and dignity of all parties involved.
• Financial Considerations: We are committed to transparency regarding the financial aspects of our services, including fees, insurance coverage, and payment options.

 

User Responsibilities:

• At Aakash Fertility Centre & Hospital, we believe that collaboration between our team and our users is essential for a successful fertility journey. As part of our commitment to transparency and mutual respect, we outline the following responsibilities for our users:

1. Patient Registration Requirements:

• Before accessing our services, users are required to complete the patient registration process. This includes providing accurate personal and medical information, as well as any relevant documentation. Patient registration ensures that our team can tailor our services to meet the specific needs and circumstances of each individual or couple. Additionally, registration facilitates efficient communication and coordination throughout the fertility treatment process.

2. Accurate Information Provision:

• Users have a responsibility to provide accurate and up-to-date information regarding their medical history, current health status, and any relevant factors affecting fertility. This includes disclosing any pre-existing medical conditions, previous fertility treatments, medication usage, lifestyle habits, and genetic predispositions. Accurate information enables our team to conduct thorough assessments, make informed clinical decisions, and develop personalized treatment plans that optimize the chances of success.

3. Compliance with Local Health Laws and Regulations:

• Users are expected to comply with all local health laws, regulations, and ethical guidelines governing fertility treatment and reproductive healthcare. This includes adhering to legal requirements related to consent, confidentiality, and the use of assisted reproductive technologies. By complying with local health laws and regulations, users contribute to maintaining the highest standards of safety, ethics, and professionalism within our practice.
• At Aakash Fertility Centre & Hospital, we recognize the importance of shared responsibility in achieving positive outcomes for our users. By fulfilling these responsibilities, users play an active role in their fertility journey, fostering a collaborative partnership with our team based on trust, communication, and mutual respect. Should users have any questions or concerns regarding their responsibilities or any aspect of our services, our team is readily available to provide guidance and support.

Privacy Policy:

At Aakash Fertility Centre & Hospital, we prioritize the privacy and confidentiality of our patients’ personal information. Our Privacy Policy outlines how we collect, use, and protect patient data, as well as the rights afforded to patients regarding their personal information.

1. Collection, Use, and Protection of Patient Data:

• Collection: We collect patient data through various channels, including but not limited to patient registration forms, medical history questionnaires, consultations, and diagnostic tests. This data may include personal details (such as name, contact information, date of birth), medical history, genetic information, and sensitive health information relevant to fertility treatment.
• Use: Patient data is used for the purpose of providing quality healthcare services, including diagnosis, treatment, monitoring, and support throughout the fertility journey. We may also use patient data for administrative purposes, such as appointment scheduling, billing, and internal record-keeping.
• Protection: We employ strict security measures and protocols to safeguard patient data against unauthorized access, disclosure, alteration, or misuse. This includes encryption, access controls, firewalls, and regular security audits to ensure compliance with industry standards and regulatory requirements.

2. Patient Rights Regarding Personal Information:

• Access: Patients have the right to access their personal information held by Aakash Fertility Centre & Hospital. Upon request, we will provide patients with a copy of their records and ensure transparency regarding the use and disclosure of their data.
• Correction: Patients have the right to request corrections or updates to any inaccurate or incomplete personal information in their records. We will promptly address such requests to ensure the accuracy and integrity of patient data.
• Withdrawal of Consent: Patients have the right to withdraw their consent for the collection, use, or disclosure of their personal information. However, it’s important to note that certain legal or contractual obligations may limit the extent of such withdrawals, particularly in the context of ongoing treatment or regulatory requirements.

3. Cookie Policy for Digital Platforms:

• Definition of Cookies: Aakash Fertility Centre & Hospital may use cookies and similar technologies on our digital platforms (such as our website or mobile applications) to enhance user experience, analyze usage patterns, and personalize content and advertisements.
• Consent: By accessing our digital platforms, users consent to the use of cookies as described in our Cookie Policy. Users may have the option to manage cookie preferences or disable cookies through their web browser settings, although this may affect certain functionalities of the platform.
• Third-Party Cookies: Our digital platforms may also incorporate cookies from third-party service providers (such as analytics providers or advertising networks) to track user interactions and deliver targeted content or advertisements. Users should review the privacy policies of these third parties for information on their data practices and opt-out options.

At Aakash Fertility Centre & Hospital, we are committed to maintaining the privacy and confidentiality of patient information in accordance with applicable laws and best practices. Our Privacy Policy and Cookie Policy are designed to ensure transparency, accountability, and respect for patient rights in all aspects of data collection, use, and protection. Should patients have any questions, concerns, or requests regarding their personal information or our privacy practices, they are encouraged to contact our Privacy Officer for assistance.

Intellectual Property Rights:

At Aakash Fertility Centre & Hospital, we value intellectual property rights and recognize the importance of protecting our proprietary content and materials. Our policies regarding ownership and usage of content are outlined below:

1. Ownership of Content on the Website and Materials Provided:

• Website Content: All content displayed on the Aakash Fertility Centre & Hospital website, including but not limited to text, graphics, logos, images, videos, and interactive features, is the exclusive property of Aakash Fertility Centre & Hospital or its licensors, and is protected by copyright, trademark, and other intellectual property laws.
• Materials Provided: Any materials, documents, or resources provided to patients or users as part of our services, including educational materials, treatment protocols, and patient handouts, are considered proprietary to Aakash Fertility Centre & Hospital and are subject to intellectual property protections.

2. Restrictions on the Use of the Hospital’s Proprietary Content:

• Non-Commercial Use: Users are granted limited, non-exclusive, and non-transferable rights to access and use the content provided on the Aakash Fertility Centre & Hospital website and materials for personal, informational, and non-commercial purposes only.
• Prohibited Activities: Users are strictly prohibited from:
• Reproducing, distributing, or modifying any content from the website or materials without prior written consent from Aakash Fertility Centre & Hospital.
• Using any content for commercial purposes, including but not limited to resale, advertising, or promotion, without explicit authorization.
• Removing, altering, or obscuring any copyright notices, trademarks, or other proprietary rights notices from the website or materials.
• Engaging in any unauthorized use or exploitation of the hospital’s intellectual property, including reverse engineering, hacking, or circumventing security measures.

3. Enforcement of Rights:

• Aakash Fertility Centre & Hospital reserves the right to enforce its intellectual property rights to the fullest extent permitted by law, including pursuing legal action against any unauthorized use, reproduction, or distribution of its proprietary content or materials.
• Any unauthorized use of the hospital’s intellectual property may result in civil or criminal liability, as well as termination of access to our services.

By accessing or using the Aakash Fertility Centre & Hospital website or materials, users agree to comply with these restrictions and respect the hospital’s intellectual property rights. Failure to adhere to these terms may result in legal consequences and termination of access to our services. If users have any questions or concerns regarding the use of our proprietary content, they are encouraged to contact us for clarification.

Provision of Medical Services:

At Aakash Fertility Centre & Hospital, we strive to provide accurate and reliable medical information and services to our patients, both online and offline. However, it’s important to acknowledge the limitations and disclaimers associated with the provision of medical advice online:

1. Disclaimers Regarding the Nature of Medical Advice Provided Online:

• General Information: Any medical information or advice provided on the Aakash Fertility Centre & Hospital website, social media platforms, or other online channels is intended for general informational purposes only. It should not be construed as a substitute for professional medical advice, diagnosis, or treatment.
• No Doctor-Patient Relationship: The transmission and receipt of information through online platforms do not establish a doctor-patient relationship between users and Aakash Fertility Centre & Hospital. Medical advice provided online is not personalized to individual circumstances and should not be relied upon as a basis for medical decisions without consulting a qualified healthcare professional.

2. Limitations of Liability Regarding Medical Services:

• Professional Judgment: While we endeavor to provide accurate and up-to-date medical information and services, Aakash Fertility Centre & Hospital cannot guarantee the accuracy, completeness, or timeliness of online content. Users acknowledge that medical information is subject to change and should be verified with a qualified healthcare provider.
• No Warranties: Aakash Fertility Centre & Hospital disclaims any warranties, express or implied, regarding the reliability, suitability, or outcomes of medical advice or services provided online. Users access online content at their own risk and assume responsibility for any decisions made based on such information.
• Limitation of Liability: In no event shall Aakash Fertility Centre & Hospital be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of online medical advice or services, including but not limited to errors, omissions, inaccuracies, or delays in transmission.

3. Professional Consultation: Users are encouraged to seek professional medical advice from a qualified healthcare provider for any specific questions or concerns regarding their health or medical condition. Aakash Fertility Centre & Hospital offers in-person consultations with experienced fertility specialists who can provide personalized assessments, diagnoses, and treatment recommendations based on individual needs.

By accessing or using online medical advice or services provided by Aakash Fertility Centre & Hospital, users acknowledge and accept the limitations, disclaimers, and liabilities outlined above. Our priority is to promote informed decision-making and empower patients to prioritize their health and well-being through responsible use of online resources. If users have any questions or require clarification regarding these disclaimers, they are encouraged to contact us for further information.

Payment Policies:

At Aakash Fertility Centre & Hospital, we are committed to providing transparent and fair payment terms for the services rendered to our patients. Our payment policies are designed to ensure clarity, accountability, and convenience for our patients:

1. Detailed Payment Terms for Services Rendered:

• Fee Schedule: Aakash Fertility Centre & Hospital maintains a comprehensive fee schedule detailing the costs associated with each service or procedure offered. This fee schedule is made available to patients upon request and may be subject to periodic updates.
• Estimates and Quotes: Prior to initiating any treatment or procedure, patients will receive a detailed estimate or quote outlining the anticipated costs, including medical fees, laboratory tests, medications, and any ancillary services.
• Payment Options: We offer multiple payment options to accommodate the diverse needs and preferences of our patients, including cash, credit/debit cards, bank transfers, and third-party financing options. Payment plans may be available for certain treatments or procedures, subject to approval.

2. Refund and Cancellation Policies:

• Refund Policy: Aakash Fertility Centre & Hospital maintains a refund policy to address instances where patients may be entitled to a refund of fees paid for services not rendered or in the event of overpayment. Refund requests must be submitted in writing and will be processed in accordance with applicable laws and regulations.
• Cancellation Policy: Patients are required to provide advance notice of any cancellations or rescheduling of appointments to avoid potential charges or penalties. Cancellation policies may vary depending on the type of service or procedure scheduled. Patients are encouraged to review and adhere to the cancellation policy specific to their appointment or treatment plan.

3. Financial Counseling and Assistance:

• Aakash Fertility Centre & Hospital recognizes that managing healthcare expenses can be challenging for some patients. We offer financial counseling and assistance to help patients understand their financial obligations, explore available payment options, and navigate insurance coverage or reimbursement processes.
• Patients facing financial hardship or difficulty meeting payment obligations are encouraged to contact our financial counseling team for confidential assistance and support.

By engaging with Aakash Fertility Centre & Hospital services, patients agree to comply with our payment policies and acknowledge their responsibility for the timely payment of fees incurred. We are committed to addressing any questions, concerns, or requests for clarification regarding payment terms, refunds, or cancellations to ensure a positive and transparent financial experience for our patients.

Dispute Resolution:

At Aakash Fertility Centre & Hospital, we value the trust and satisfaction of our clients. In the event of disputes or disagreements, we are committed to resolving issues promptly and fairly through a transparent and accessible process. Our dispute resolution procedures are designed to promote open communication, mutual understanding, and the amicable resolution of conflicts:

1. Internal Resolution Process:

• Open Communication: We encourage clients to communicate any concerns or disputes directly with our patient relations or customer service team. Open communication allows us to address issues promptly and collaboratively, with a focus on finding mutually satisfactory resolutions.
• Investigation and Resolution: Upon receiving a complaint or dispute, our team will conduct a thorough investigation to understand the nature of the issue and identify potential solutions. We strive to resolve disputes in a timely manner, keeping clients informed of the progress and outcomes throughout the process.
• Escalation: If a satisfactory resolution cannot be reached at the initial stage, clients may request escalation to higher levels of management or seek mediation from an impartial third party to facilitate resolution.

2. External Mediation or Arbitration:

• Mediation: In cases where internal resolution efforts are unsuccessful, clients may choose to engage in mediation with the assistance of an independent mediator. Mediation provides a confidential and collaborative forum for parties to explore solutions with the guidance of a neutral facilitator.
• Arbitration: Alternatively, clients may opt for arbitration to resolve disputes outside of the court system. Arbitration involves the appointment of an impartial arbitrator who hears arguments from both parties and renders a binding decision based on the merits of the case.

Governing Law and Jurisdiction:

• Governing Law: Any disputes arising from or relating to the services provided by Aakash Fertility Centre & Hospital, including but not limited to contractual disputes, shall be governed by and construed in accordance with the laws of the jurisdiction in which the hospital is located.
• Jurisdiction: The parties agree that any legal proceedings or disputes shall be subject to the exclusive jurisdiction of the courts in the jurisdiction where Aakash Fertility Centre & Hospital is located. This ensures consistency and efficiency in the resolution of disputes, with due regard for local laws and regulations.

At Aakash Fertility Centre & Hospital, we are committed to fostering positive relationships with our clients and resolving disputes in a fair, transparent, and efficient manner. Our internal and external dispute resolution mechanisms provide clients with options for seeking resolution while upholding our commitment to professionalism, integrity, and patient-centered care.

Amendments to the Terms of Use:

As part of our commitment to transparency and accountability, Aakash Fertility Centre & Hospital may occasionally update or amend these Terms of Use to reflect changes in our services, legal requirements, or industry standards. The procedures for updating these terms and the notification requirements for changes are outlined below:

1. Procedures for Updating These Terms:

• Review and Assessment: Our legal and compliance team regularly reviews these Terms of Use to ensure they remain current, accurate, and compliant with applicable laws and regulations.
• Identification of Updates: Upon identifying the need for updates or amendments, our team will assess the nature and scope of the changes required, taking into account feedback from users, changes in our services, or legal developments.
• Drafting and Approval: Proposed updates or amendments to the Terms of Use will be drafted and reviewed internally by relevant stakeholders, including legal, compliance, and management personnel.
• Publication: Once approved, the updated Terms of Use will be published on the Aakash Fertility Centre & Hospital website and made accessible to users. The effective date of the changes will be clearly stated to inform users of when the revised terms take effect.

2. Notification Requirements for Changes:

• Notice to Users: Aakash Fertility Centre & Hospital is committed to providing users with adequate notice of any material changes to the Terms of Use. Notice may be provided through various channels, including but not limited to:
• Direct notification to registered users via email or other electronic communication methods.
• Posting a prominent notice on our website homepage or relevant service pages.
• In-app notifications for users of our mobile applications.
• Timing of Notification: Users will be notified of changes to the Terms of Use in advance of their effective date to allow sufficient time for review and consideration. The notice period may vary depending on the nature and significance of the changes.
• Acknowledgment of Changes: Users may be required to acknowledge and accept the updated Terms of Use as a condition of continuing to access or use our services. This acknowledgment may be obtained through explicit consent mechanisms, such as clicking an “I agree” button or continuing to use our services after being notified of the changes.

By implementing clear procedures for updating the Terms of Use and providing adequate notification to users, Aakash Fertility Centre & Hospital aims to ensure transparency, accountability, and compliance with legal requirements. We value the trust and confidence of our users and strive to maintain open communication regarding any changes that may impact their rights or obligations.

Termination:

The termination of the Terms of Use between Aakash Fertility Centre & Hospital and its users may occur under specific conditions outlined below:

1. Conditions Under Which the Terms May Be Terminated:

• Voluntary Termination: Users have the right to terminate the Terms of Use at any time by ceasing to use Aakash Fertility Centre & Hospital’s services and notifying the hospital accordingly.
• Breach of Terms: Aakash Fertility Centre & Hospital reserves the right to terminate the Terms of Use with any user who breaches or violates the terms and conditions outlined in this agreement. Such breaches may include but are not limited to:
• Violation of intellectual property rights.
• Misuse of the services provided.
• Non-compliance with payment obligations.
• Engagement in unlawful or unethical activities.
• Non-Compliance with Legal Requirements: Termination may occur if continued provision of services to a user would result in violation of applicable laws, regulations, or ethical standards.

2. Rights and Obligations Upon Termination:

• User Rights and Obligations:
• Upon termination of the Terms of Use, users are no longer authorized to access or use Aakash Fertility Centre & Hospital’s services, including but not limited to the website, applications, and facilities.
• Users remain responsible for any outstanding obligations, including payment for services rendered prior to termination and compliance with confidentiality and non-disclosure obligations.
• Users may request the deletion or return of any personal information or data held by Aakash Fertility Centre & Hospital in accordance with applicable privacy laws and policies.
• Hospital Rights and Obligations:
• Aakash Fertility Centre & Hospital reserves the right to suspend or terminate access to its services at any time and without prior notice in the event of breach or violation of the Terms of Use.
• The hospital may pursue legal remedies or seek damages for any losses or harm resulting from the user’s breach of the terms and conditions.
• Aakash Fertility Centre & Hospital may retain user data and information as required by law or for legitimate business purposes, even after termination of the Terms of Use.

3. Notice of Termination:

• Aakash Fertility Centre & Hospital will provide notice to users prior to termination of the Terms of Use, except in cases of immediate termination due to breach of terms or legal requirements.
• Notice of termination may be provided through various means, including email, in-app notifications, or posting on the hospital’s website.
• Users may be provided with an opportunity to remedy any breaches or violations of the terms within a specified timeframe before termination takes effect.

By outlining the conditions under which the Terms of Use may be terminated and clarifying the rights and obligations of both parties upon termination, Aakash Fertility Centre & Hospital seeks to ensure transparency, fairness, and compliance with legal requirements in the event of termination.

Indemnification:

Users agree to indemnify, defend, and hold harmless Aakash Fertility Centre & Hospital, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from or related to the user’s violation of these Terms of Use, infringement of any intellectual property rights, or misuse of our services.

Miscellaneous Provisions:

This section includes miscellaneous provisions such as:

• Severability: In the event that any provision of these Terms of Use is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: The failure of Aakash Fertility Centre & Hospital to enforce any provision of these Terms of Use shall not constitute a waiver of such provision or any other provision.
• Governing Law: These Terms of Use shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.
• Changes to Terms: Aakash Fertility Centre & Hospital reserves the right to modify or amend these Terms of Use at any time, and such changes will be effective immediately upon posting on our website.

Contact Information:

For legal matters or questions about these Terms of Use, users can contact Aakash Fertility Centre & Hospital using the following contact information at our website Aakash Fertility Centre & Hospital.Users are encouraged to reach out with any inquiries or concerns regarding these Terms of Use, and our legal department will strive to address them promptly and thoroughly.